Help desk & user support
Give employees a defined way to get help with workplace technology. Set support coverage, escalation paths, and responsibilities in your service agreement.
Use Castilix as your outsourced IT team or add support alongside your internal staff. We tailor coverage to your systems, security requirements, and operations.
Give employees a defined way to get help with workplace technology. Set support coverage, escalation paths, and responsibilities in your service agreement.
Include the systems that support your operations in a management plan, from network infrastructure to the platforms your team relies on.
Establish who operates security controls, handles escalations, and coordinates changes across the agreed environment.
A CMMC readiness engagement identifies work that must continue after the initial project. Castilix GRC can support that ongoing governance within a separately scoped managed service.
Explore CMMC readiness support ↗For example, your organization may need support across its everyday computers and network while a smaller group works inside an enclave. We scope those environments and responsibilities together.
The Secure Enclave subscription covers its Cloud PCs. Broader device and infrastructure management belongs in this engagement.
Share your user and device counts, locations, required support coverage, internal IT resources, and the systems you need managed. We will use those details to shape a proposal with defined coverage and responsibilities.
Discuss managed IT ↗